The company's service system is based on the ISO9002 quality management model, including pre-sales and after-sales service.

1. Product warranty

1.1 My company sold products, detailed record product name, specifications, serial number, date sold, and user information (user / company name, contact person, address, zip code, telephone, fax, etc.), archive management.

1.2 Our warranty period for this tender all the devices according to the original promise of warranty. After the warranty period, by the user to select a service plan, the company will provide preferential services to ensure that users can get a higher return on investment.

2. System maintenance

2.1 For maintenance requirements raised by users, I generally respond within one hour telephone can not be resolved to the scene within two hours to solve the problem, the situation is allowed to increase response time by remote maintenance services. However, in case of emergency, to ensure that users can resume normal operation in the shortest possible time, I will take appropriate emergency measures.

2.2 system software company to provide timely version upgrades and provide timely patches and maintenance releases, costs are based on factory trademark gives the user benefits, which Cheng Hao Wei Pu dual machine software can be upgraded for free. Technology consulting software systems will be used as the main technical support work.

2.3 For some particular technical problems or need technical advice provided by the original manufacturer, the company will be made by the Company with the original manufacturer of communication channels, as soon as possible to the user replies, the user can also consult the factory according to our contact information provided at the back.

2.4 After maintenance is complete, I will maintain a detailed record of the contents of time to complete the maintenance, the maintenance of the product name, specifications, serial number, date sold, and user information (user / company name, contact person, address, zip code, telephone, fax, etc.), archive management. Provide detailed information for future maintenance again.

3. Other content of after-sales service

3.1 regular user visits and systems analysis services: Our company will be based on user profiles, in the relevant product / engineering / technology projects to maintain regular contact with the user during the asking usage of the period within which the problem occurred, to help the user reference suggested answers to the problem, in addition, every two months I will arrange a systems engineer with the user's system administrators to analyze the system in the field of possible system promptly eliminate hidden dangers.

3.2 Feedback record: I come back to the question of user feedback and provide relevant information about the company's product / engineering / technology projects, a detailed record of the file in the user feedback entries, and timely response.

3.3 Active Contact: When I am in the occurrence of the company to provide users with the product / engineering / technology projects related events (technical improvements, upgrades, special offers, etc.), take the initiative to contact the user to understand the views of users and to provide appropriate services.

4. Training

We will teach end users of technology and knowledge to help them master the system operation, management, maintenance and other technical skills, enabling them to shorten the system into normal operation time and improve the operational life of the entire system, while allowing the system more stable and reliable system to improve the overall rate of return, and better service for the application. Its approach is: After the end of the project, free for users on-site training operations, administration, maintenance personnel each, two, teach relevant skills to enable them to quickly master the operation, management, maintenance and other daily.